Category: News

We have now reached the second half of the year—a time when many organizations review their budgets, operational performance indicators and key risks. However, few ask themselves an equally important question:

Are we prepared for the types of claims that are having the greatest impact on businesses today?

Based on our experience supporting organizations in the management of major industrial claims, we have observed that the most significant change is not necessarily the emergence of new risks, but rather the increasing frequency, complexity and consequences of certain types of events.

Non-Physical Business Interruptions

Business interruptions caused by power failures, technology outages, the unavailability of critical suppliers, logistics disruptions or failures in essential services are becoming increasingly common.

Even when there is little or no physical damage, the impact on production, customer commitments and financial performance can be substantial.

Greater Supply Chain Dependency

Globalization and specialization have significantly increased companies’ dependence on strategic suppliers.

As a result, an incident affecting a third party can bring an entire operation to a standstill, even when the company’s own facilities have suffered no damage.

For this reason, identifying critical suppliers and reviewing contingency plans remains a key priority for Risk Management teams.

Breakdown of Critical Equipment

Many industrial operations rely on highly specialized assets where a single equipment failure can halt production for weeks.

In these situations, the greatest financial impact often comes not from repairing the equipment itself, but from the resulting business interruption and loss of profits.

Increasing Documentation Requirements

Claims management processes are becoming increasingly demanding.

The availability of maintenance records, operational traceability, internal controls and technical documentation can make the difference between a well-supported claim and a complex negotiation.

Preparation begins long before a loss occurs.

Technology and Artificial Intelligence

New technologies are accelerating data analysis and document management.

At the same time, they are raising expectations for every stakeholder involved in the claims process.

Organizations need stronger processes, better structured information and a clear strategy to manage claims effectively in an increasingly digital environment.

Review of Sums Insured

In today’s economic environment, organizations should also review their insured values.

Inflation driven by factors such as U.S. tariffs, the Russia–Ukraine war and ongoing conflicts in the Middle East has increased the replacement cost of many industrial assets.

For this reason, it is essential to review the sums insured for both Property Damage (PD) and Business Interruption (BI) coverage to avoid underinsurance that could adversely affect claim settlements following a loss.

What Should Risk Managers Review During the Second Half of the Year?

Beyond policy renewals, this is an excellent opportunity to review:

✔ Emerging operational risks.

✔ Critical supplier dependencies.

✔ Business continuity plans.

✔ Internal claims response protocols.

✔ The quality and availability of documentation required to support future claims.

✔ The adequacy of Property Damage (PD) and Business Interruption (BI) sums insured, considering increasing replacement costs driven by inflation, U.S. tariffs and current geopolitical conflicts.

An Opportunity to Strengthen Preparedness

Effective claims management begins long before a loss occurs.

Reviewing processes, validating documentation and strengthening coordination between Risk Management, Operations, Finance and Insurance functions can significantly reduce the impact of a major event.

At Vantevo, we support organizations in the strategic management of Risk, Insurance and Claims, helping them achieve a fair, agile and amicable claims resolution while strengthening their resilience and recovery capabilities following complex losses.

Artificial Intelligence is transforming virtually every business area, and Risk, Insurance and Claims management is no exception. Today we already see process automation, predictive analytics, document review, anomaly detection, operational monitoring, loss modeling and real-time data analysis.

The promise is clear: greater speed, higher efficiency and better decision-making. However, when dealing with complex Claims, an important question arises:

Does Artificial Intelligence truly improve Claims management? Or can it create new risks?

The answer is probably both.

The Opportunity: Speed and Analytical Capacity

In recent years, AI has started to provide real value across different stages of Claims management:

• Early event detection
• Large-scale document analysis
• Identification of loss patterns
• Scenario modeling
• Monitoring of operational risks
• Automated reporting and follow-up

In complex industries, where a single event may generate thousands of documents, multiple stakeholders and vast amounts of information, these tools can reduce critical response times and improve reaction capacity. This is especially important during the first hours following a Claim, when speed of analysis can directly impact operational and financial recovery.

The Risk: Believing Technology Replaces Technical Judgment

The problem arises when automation is interpreted as a substitute for experience, strategy or technical judgment. Because a major Claim is not simply a data issue. It also involves:

• Interpretation
• Negotiation
• Documentation
• Causation
• Claims strategy
• Contractual analysis
• Technical defense

And this is where AI still has significant limitations. For example:

• Interpreting ambiguous clauses
• Anticipating adjusters’ positions
• Assessing real operational impacts
• Understanding specific industrial dynamics
• Negotiating complex scenarios
• Evaluating strategic decisions under pressure

In many cases, the greatest risk is not using AI. It is using it without proper supervision.

A New Environment: More Information, Higher Expectations

AI is also raising the level of complexity and scrutiny in Claims processes, since today:

• Insurers analyze more data
• Adjusters work with increasingly sophisticated tools
• There are stronger capabilities to detect inconsistencies
• Documentary traceability is increasing

This means companies now require better information, stronger document management, operational traceability, clear protocols and more structured strategies. Technology accelerates the process, but it also exposes weaknesses faster.

Many organizations believe implementing AI is purely a technological decision. In practice, however, the challenge is not technological — it is strategic.

The key question is:

Are we prepared to manage a Claim in an environment where everyone is using AI?

That completely changes the landscape, because Artificial Intelligence can become an extremely valuable tool, but in complex Claims, recovery still depends on strategy, experience, documentation, negotiation capabilities, technical expertise and the proper management of interests.

Technology can process information, but the technical defense of the Policyholder still requires human judgment.

At Vantevo, we support the management of Risks, Insurance and Claims with a strategic approach focused on a fair, agile and amicable resolution, integrating technological tools without losing the technical and human focus required in complex Claims.

ESG stands for Environmental, Social and Governance.
It is the framework organizations use to manage their environmental impact, their relationship with people, and the quality of their decision-making and internal controls.

For years, ESG has been mainly associated with:

• Sustainability
• Compliance
• Corporate reputation

However, in practice, there is a point where ESG stops being just a strategic concept…
and becomes a critical business factor:

👉 When a Loss occurs.

ESG does not only impact reputation. It impacts indemnification.

In a significant Loss event, the discussion is not only technical.
It is also documentary.
And increasingly, ESG is part of that equation.

Why?

Because in practice:

• Environmental compliance may affect coverage
• Occupational health and safety management may influence how the event is interpreted
• Decision traceability can strengthen or weaken a claim

ESG is becoming part of the negotiation.
Not as a concept.
But as evidence.

The issue: many companies are not prepared

Most organizations:

✔ Have ESG policies
✔ Comply with regulations
✔ Report indicators

But when a Loss occurs:

❌ They are unable to demonstrate it in a structured way
❌ They do not connect ESG with the claim
❌ They do not use it as a technical argument

This leads to a silent risk:

👉 An incomplete indemnification.

Where ESG truly impacts a Loss

In our experience, ESG directly influences three critical stages:

1. Coverage activation
   Are the policy conditions met?
   Are there any breaches that could trigger exclusions?
2. Loss interpretation
   How is the cause analyzed?
   Is there negligence?
   Is there evidence of control and prevention?
3. Indemnification negotiation
   What technical position can the Insured defend?
   Can the loss be properly justified?
   Is there operational and documentary traceability?

At these three points, ESG can influence the outcome.

The critical point: ESG without a Loss strategy does not protect

Many companies invest in ESG.
But they do not define how that effort translates into:

• Coverage protection
• Strength in the claim
• Negotiation capability

That is where the gap lies.

Because on the day of a Loss:

It is not about who has more policies.
It is about who can better demonstrate and defend their position.

The uncomfortable question

If a significant Loss occurs tomorrow:

Would your organization be able to leverage its ESG framework to strengthen its indemnification position?
Or would it remain an isolated element with no impact on the negotiation?

At Vantevo, we support the management of Risks, Insurance and Losses with a strategic approach aimed at a fair, agile and amicable resolution. We also help transform ESG into a real technical advantage in a Loss scenario.

If you would like to assess your current situation, we offer a 30-minute executive review, where you will receive a concrete action plan.

📩 Contact us at: info@vantevoclaims.com 

In many regulated or highly structured industries, there is a phrase that is often repeated with confidence:

“We are well insured.”

The policy is broad.
The limits are high.
The premium is significant.
The broker is reputable.

And yet, when a major loss occurs, an uncomfortable reality emerges:

Being insured is not the same as being protected.

The Myth of the “Bulletproof” Industry

Manufacturing, energy, agribusiness, logistics, infrastructure, real estate, retail…
Sectors with robust insurance programs and sophisticated risk matrices.

But in practice, problems arise when:

• Exclusions were never strategically analyzed.

• Sublimits are triggered earlier than expected.

• The definition of damage does not align with the adjuster’s technical interpretation.

• Internal documentation does not properly support the claim.

• Indirect losses are not structured correctly.

The policy may be solid.
The claim management may not be.

And that is where the false sense of security begins.

The Blind Spot: The Post-Loss Phase

Many organizations invest heavily in prevention and risk transfer.
Few design a clear claims management strategy.

On the day of the loss:

• The event is reported without a strategy.

• Information is shared without control.

• Technical interpretations are accepted without challenge.

• The real financial impact is underestimated.

The result is not always a denial.
Sometimes it is something more subtle: an incomplete indemnity.

And that affects profitability, liquidity, and in major events, the very survival of the business.

Being “Well Insured” Is Not About Having More Coverage

It means:

• Understanding how clauses are triggered.

• Knowing how to document damage from minute zero.

• Anticipating the adjuster’s position.

• Technically preparing the claim.

• Strategically defending the Insured’s position.

Because the adjuster represents the Insurance Company.
The Policyholder’s Advisor represents your interests.

The Uncomfortable Question

If a critical loss occurs tomorrow:

Does your team know how to protect coverage?
Or does it simply know how to notify the event?

At Vantevo, we support the strategic management of Risk, Insurance, and Claims, aiming for a fair, agile, and collaborative resolution—always grounded in technical rigor.

Because real security is not in the policy.
It is in the ability to manage it properly when it matters most.

In just 5 minutes, you can identify whether your insurance program is still protecting your business today… or if it has fallen behind.

For years, many companies have treated their insurance program as a static document: it is arranged, renewed, and filed away. However, businesses constantly change — they grow, diversify, and digitalize — and risks evolve at the same pace.

This raises a key question that too few organizations ask in time:
Is my insurance program still truly aligned with the current reality of my business?

Experience in claims management shows that a significant portion of disputes with insurers do not arise from the loss event itself, but from policies that no longer reflect the company’s actual operations at the time of the loss.

When insurance stops keeping pace with the business

Changes in production processes, the acquisition of new machinery, market expansion, technological dependency, cost inflation, or supply chain tensions are just some of the factors that can render an insurance program obsolete without the company realizing it.

Increasingly, digital transformation adds further complexity: cloud and SaaS migrations, OT/IT connectivity (SCADA/PLC), the implementation of AI and automation, greater reliance on technology providers, and the resulting rise in cyber risks and operational disruptions that are not necessarily “physical” in nature.

The problem becomes evident when a loss occurs and it is discovered that:

• Insured values are insufficient.

• Indemnity periods no longer match the operational recovery reality.

• Exclusions were never properly analyzed.

• Deductibles have a greater-than-expected impact on liquidity.

A typical micro-case: after a digitalization or AI-driven transformation, operations evolve — more automation, greater technological dependence — but the policy is renewed “as always.” The misalignment only becomes visible when there is no room for maneuver: at the moment of the loss. At that point, insurance ceases to be a protection tool and becomes a source of friction.

Key checklist to assess your insurance program

Without entering into a detailed technical review, these questions allow for an initial strategic validation:

• Do insured values reflect the current value of assets, inventories, and margins?

• Do maximum indemnity periods remain consistent with actual recovery timelines?

• Do coverages keep pace with operational, technological, and regulatory changes (digitalization, automation, critical suppliers)?

• Is the financial impact of deductibles manageable in the event of a significant loss?

• Are emerging risks (cyber, business interruption, dependency on third parties or technology providers) properly covered?

• Was your program reviewed from a technical standpoint, or merely renewed by inertia?

If any of these questions raise doubts, alignment is already compromised.

The key: review before the loss

A well-aligned insurance program does not seek to eliminate risks — that is impossible — but to ensure that when a loss occurs, the company can restore operations without jeopardizing its survival.

Periodic reviews of the insurance program, conducted from an independent and technical perspective, help anticipate disputes, improve coverage, and ensure that insurance fulfills its purpose when it is most needed.

At Vantevo, we support companies as the Policyholder’s Advisor, reviewing insurance programs with a focus on future claims resolution: fair, agile, and amicable.

Because the true test of insurance is not renewal…
it is the claim.

If you answer “I don’t know” to two or more questions on the checklist, request an independent technical review before your next renewal.

Real recovery cases in the hospitality sector

Introduction

The hotel and tourism sector is one of the most exposed to losses arising from claims. Fires, floods, power failures, natural events or critical equipment breakdowns can paralyze operations within hours and seriously jeopardize business continuity.

In these scenarios, proper claims management makes the difference between an orderly recovery and economic losses that are difficult to reverse. At Vantevo, acting as Policyholder’s Advisor, we have supported hotels and tourist resorts in complex claims, achieving fair, agile and amicable settlements with Insurance Companies.

Below, we share several real success cases, always preserving client confidentiality, while highlighting the key lessons learned.

Case 1: Fire in an urban hotel – Accelerated operational recovery

A fire in the service area of an urban hotel caused significant material damage and partial shutdown of the property during peak season.

Key success factors:

• Immediate activation of the claims protocol.

• Early coordination with the Adjusters appointed by the Insurance Companies.

• Technical and well-documented preparation of the claim.

• Urgent measures implemented to minimize business interruption losses.

Outcome:
A fair, agile and amicable agreement was reached, including advance payments that enabled repairs to begin promptly and allowed the hotel to reopen significantly earlier than initially anticipated.

Case 2: Flood in a resort – Protecting business continuity

A tourist resort suffered extraordinary flooding that affected guest rooms, common areas and electrical systems.

Key success factors:

• Proper prior adjustment of insurance policies to the specific risk.

• Comprehensive documentation of material damage and loss of income.

• Technical defense of business interruption coverage.

Outcome:
The indemnity covered both material damage and loss of income during the recovery period, ensuring the operational survival of the resort.

Case 3: Critical equipment breakdown in a coastal hotel – Minimizing economic impact

A severe breakdown in the air conditioning systems left part of a coastal hotel out of service during high season.

Key success factors:

• Technical analysis of the cause of the loss.

• Correct interpretation of complementary insurance coverages.

• Technical negotiation with the Insurance Companies and their Adjusters.

Outcome:
A significant reduction in revenue was avoided, and a balanced solution was reached that protected the hotel’s annual profitability.

Lessons learned for the hospitality sector

These cases clearly demonstrate that:

• Claims do not only generate material damage, but also critical economic losses.

• Proper preparation before a loss occurs is decisive.

• Having a specialized Policyholder’s Advisor substantially improves the final outcome.

• Collaboration between the policyholder, Adjusters and Insurance Companies is essential for efficient claim resolution.

Conclusion

In the hospitality sector, managing a claim is not just about repairing damage — it is about protecting business continuity. At Vantevo, we support policyholders before, during and after a loss, defending their interests and facilitating fair, agile and amicable solutions.

Cyberattacks are no longer a remote possibility—they are inevitable, and that is the real issue many industrial companies still refuse to acknowledge.
This raises a critical question: why has the industrial sector become one of the most attractive targets for cybercriminals today?

After years of advising companies on operational and technological losses, we have seen firsthand how a digital intrusion can shut down an entire plant in a matter of minutes. This isn’t theory; it is something occurring every month somewhere in the industrial world.

Most companies still believe that these events “won’t happen to them,” when in reality they are exposed to attacks that can compromise machinery, paralyze production lines or disable SCADA systems. The problem is evident: the industry underestimates the magnitude of the risk and overestimates its current level of protection.

The solution, however, is straightforward: integrate prevention, rapid response and adequate insurance coverage into one comprehensive strategy. Without this triad, operational continuity is left to chance.

The industrial sector faces growing threats: attacks on OT/SCADA systems, ransomware capable of taking entire operations hostage, business interruption leading to multimillion-dollar losses, and internal manipulation of critical data. All of this is happening now, in companies very similar to yours.

Protection requires network segmentation, privileged access audits, employee training, attack simulations and contingency plans that work in minutes—not hours. And, of course, the right insurance coverages: business interruption due to cyberattack, liability for data breaches, digital asset recovery, forensic response and cyber-extortion assistance.

Ultimately, it all comes down to one essential truth: industrial cybersecurity is not a technological expense—it is an operational survival tool.

So the question you should be asking is:
Would your company remain operational if its systems were locked for just 48 hours?

The Importance of a Fair, Agile, and Amicable Approach

In the industrial sector, a major loss is not merely a material event — it can threaten business continuity, employment, and the operational reputation of an entire organization. In these critical moments, the difference between a successful recovery and a slow, costly process often lies in having a policyholder’s advisor by your side.

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What is the role of a Policyholder’s Advisor?

A policyholder’s advisor is an independent expert who represents and defends the interests of the insured throughout the claims process. Their main goal is to ensure that the policyholder receives a fair settlement and that operations return to normal as quickly as possible.

Their work includes:

• Reviewing policy coverage and ensuring its proper application.

• Documenting and quantifying losses, both material and consequential.

• Negotiating indemnities with technical and legal precision.

• Supporting operational recovery through technical coordination and claim management.

The ultimate objective is to help the company restore its productive and financial stability efficiently and transparently.

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A Fair, Agile, and Amicable Process

At Vantevo, we believe that claims management should not be a confrontation between parties, but rather a technical and human collaboration.
Our approach is based on promoting fairness, agility, and amicability — ensuring that all parties involved (the insured, the adjuster, and the insurer) work together constructively.

An independent advisor provides balance in the process by ensuring that:

• Policy clauses are interpreted correctly.

• Loss valuations are objective and well-documented.

• Indemnities truly reflect the extent of the losses incurred.

Moreover, involving an advisor from the outset of a loss allows the company to identify measures to minimize consequential losses, expedite the restoration of operations, and secure advance payments from insurers when needed.

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A Strategic Ally in Major Industrial Claims

In large-scale industrial claims — such as fires, explosions, machinery breakdowns, or catastrophic events — technical complexity and operational pressure are significant.
The policyholder’s advisor acts as a technical and strategic interlocutor, coordinating between production, maintenance, finance, and insurance teams to ensure that every decision supports the insured’s interests and recovery objectives.

Their involvement ensures a structured, evidence-based process that strengthens trust among all stakeholders and leads to more equitable, efficient claim resolutions.

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Conclusion

Having a policyholder’s advisor is not an additional expense — it is an investment in security, efficiency, and peace of mind.
When facing a major loss, having an expert who understands the technical, financial, and contractual dimensions of the claim can make all the difference between partial recovery and full restoration.

At Vantevo, we assist companies in navigating complex claims with technical rigor, empathy, and transparency.
Because in our experience, a fair, agile, and amicable approach is not just our motto — it’s how we work.

Industry has historically been a fundamental driver of economic growth, technological innovation, and job creation. However, its relative weight in the economies of Spain and many Latin American countries has declined over the past decades, raising concerns about their ability to remain competitive in an increasingly demanding global environment.

Today, both Spain and Latin America face a shared challenge: revitalizing their industrial policies to strengthen resilience, sustainability, and competitiveness—while navigating a context shaped by the energy transition, digitalization, and growing geopolitical tensions.

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Spain: Between Challenge and Opportunity

In 2023, Spain’s industrial sector accounted for just 14.7% of GDP, well below the European Union’s 20% target. This is compounded by several structural challenges:

• Small average company size, with a predominance of SMEs that are poorly internationalized.

• High dependence on external energy sources, limiting strategic autonomy.

• Lower degree of internationalization compared to other European peers.

In response, Spain has launched an Industrial Policy with a 2030 horizon, making industry a central pillar of the Recovery, Transformation, and Resilience Plan. The Strategic Projects for Economic Recovery and Transformation (PERTEs) stand out, focusing on strategic sectors such as sustainable mobility, advanced healthcare, green hydrogen, and semiconductors.

Key strategic pillars of Spanish industrial policy:

• Digitalization and Industry 4.0: adoption of big data, artificial intelligence, IoT, robotics, and cybersecurity to increase efficiency and competitiveness.

• Innovation and human capital: boosting R&D+i, attracting scientific and technological talent, and strengthening digital skills.

• Sustainability and energy transition: advancing toward decarbonization and a circular economy.

• Financing and business scale: improving access to capital and supporting SME growth.

• Internationalization: strengthening participation in global value chains and achieving greater strategic autonomy.

In parallel, the upcoming New Industrial Law—which will replace the current framework from 1992—will be key to adapting the sector to today’s challenges: green transition, digitalization, supply chain security, and greater resilience.

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Latin America: Shared Challenges and Untapped Potential

Latin American countries face similar issues, often with greater intensity:

• Dependence on raw materials and limited productive diversification.

• Low investment in R&D+i and limited industrial technological innovation.

• Financing difficulties for industrial SMEs.

• Urgent need to advance sustainability and circular economy practices.

At the same time, the region has strategic sectors with high potential, including renewable energy, electric mobility, agribusiness, semiconductors, and technology services linked to digitalization.

To capitalize on this potential, Latin American countries are developing reindustrialization strategies aimed at deeper integration into global value chains, while reducing vulnerabilities to external shocks.

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The Opportunity for Ibero-American Cooperation

This scenario presents a unique opportunity: industrial cooperation between Spain and Latin America.

Both regions share challenges but also have complementary strengths. Spain can contribute expertise in digitalization, innovation, and the green transition, while Latin America brings natural resources, energy potential, and expanding markets.

An Ibero-American industrial bridge could:

• Drive joint strategies for digitalization and Industry 4.0 adoption.

• Collaborate on technological innovation projects and talent development.

• Advance a shared green transition, focusing on renewable energy and circular economy models.

• Build a stronger, more competitive, and resilient industrial ecosystem that generates sustainable value and high-quality employment on both sides of the Atlantic.

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Conclusion: A Lever for Economic and Social Transformation

Industrial policy can no longer be viewed as a collection of isolated measures for specific sectors. Today, it is a strategic lever for economic and social transformation, shaping the future of competitiveness, sustainability, and resilience in our economies.

Spain and Latin America face a historic opportunity: to leverage the technological, energy, and geopolitical transition to build a solid and sustainable industrial model together.

The challenge is ambitious, but the key question remains:
 Will we be able to transform industrial policy into a truly shared strategy for the future?